Privacy Policy
Last Updated: 30 March 2025
Rubbs' Creations Pty. Ltd., trading as "Traceably" ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services (collectively, "Services"). By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy and applicable privacy laws.
1. Information We Collect
We collect the following types of information:
a. Information You Provide
- Account details (e.g., name, email, password)
- Payment and billing information
- Content you create or upload within our platform
- Communications with us, including customer support inquiries
b. Information Collected Automatically
- Usage data (e.g., interactions with our platform, features used)
- Device and browser information
- IP address and location data (where applicable)
- Cookies and tracking technologies
c. Information from Third Parties
- If you connect third-party services (e.g., Google, Slack), we may receive limited data as permitted by those services.
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our Services
- Process transactions and manage accounts
- Enhance user experience and personalise content
- Respond to inquiries and provide customer support
- Detect and prevent fraudulent activity or security threats
- Comply with legal and regulatory obligations
3. How We Share Your Information
We do not sell your personal information. However, we may share your information in the following cases:
- Service Providers: We may share information with trusted third-party vendors who assist in operating our Services (e.g., hosting, payment processing, analytics).
- Compliance & Legal Requirements: If required by law or necessary to protect rights, safety, or security.
- International Data Transfers: If we transfer your information to other jurisdictions, we implement appropriate safeguards to protect your data.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.
5. Data Retention
We retain your personal data as long as necessary to provide our Services or as required by law. If you request for us to delete your account, some data may be retained for compliance, security, and legal purposes.
6. Your Rights & Choices
Depending on your location and applicable laws, you may have the right to:
- Access, update, delete or request deletion of your information
- Object to or restrict data processing
- Withdraw consent where applicable
- Request data portability
- Lodge a complaint with a relevant data protection authority
To exercise your rights, contact us at support@traceably.io.
7. Cookies & Tracking Technologies
We use cookies and similar tracking technologies including Google Analytics to enhance user experience and analyse usage patterns. You can manage your cookie preferences through your browser settings.
8. Third-Party Links
Our Services may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices, content, or security of these third-party sites. We encourage you to review the privacy policies and terms of service of any third-party websites before engaging with them.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify users of material changes through email or a notice on our website. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our Services after changes constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, contact us at:
support@traceably.io.